SMS Broadcast

Health Communication Templates

The following templates are suitable for use with communicating with patients and practitioners in relation to changes to appointments & guidelines, warnings, hygiene guides, an staff communications.

You can add an additional Opt-out message by clicking on "Opt-out" in the message content field in the web portal once you have pasted the template content into the message field.

Appointment reminder

This template can be used to remind patients upcoming appointments and to provide instructions around attendance if they have travelled or are experiencing symptoms associated with the Coronavirus.

When adding a URL (web address) you may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

General Hygiene information

This template can be used to provide patients with helpful information about how to minimise the risk of infection through effective hygiene practises (e.g. washing hands for 20 seconds). This message would be well suited to the inclusion of an infographic (if available) which could be sent as an MMS picture message. You may prefer to add a link to an external information source (e.g. your website).

When adding a URL (web address) you may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

National Health Information Hotline

This template can be used to provide patients with the number for the National Health Information Hotline, as well as a link to their relevant state government health website.

When adding a URL (web address) you may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

Appointment Cancellations

This template can be used to notify patients of appointment cancellations due to the relevant health practitioner being unavailable. It also includes the addition of a URL for your online booking tool so that patients can rebook. If you do not have an online tool, you can replace that section with an invite for patients to call the clinic to reschedule.

When adding a URL (web address) you may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

Clinic Closure

This template can be used to notify patients that your clinic is closing due to imposed restrictions, and providing the national Coronavirus Health Information Hotline number for support.