SMS Broadcast

Business Communication Templates

The following templates are suitable for use with communicating with customers and clients in relation to changes to trading hours, service availability, store policy, temporary closures - as well as staff communications.

You can add an additional Opt-out message by clicking on "Opt-out" in the message content field in the web portal once you have pasted the template content into the message field.

Service changes

This template can be used to notify customers of changes to services (e.g. store closures). In the example shown we refer to a retail premise; however the template can be altered to suit your specific business.

These templates require you to add a URL (i.e. the web address) for a link to further information (e.g. a website). You may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

Change to business hours

This template can be used to notify customers of changes to business/trading hours to accommodate special opening hours for priority customers. In the example shown we refer to a retail premise; however the template can be altered to suit your specific business.

These templates require you to add a URL (i.e. the web address) for a link to further information (e.g. your website). You may need to use a URL to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

Temporary Closure

This template can be used to notify customers that your business is closing temporarily. This generic template can be used across a range of business types

These templates require you to add a URL (i.e. the web address) for a link to further information (e.g. your website). You may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)

Staff communication

This template can be used to notify staff of any changes/cancellations to shifts, and to provide a link to an additional information source such as a website.

These templates require you to add a URL (i.e. the web address) for a link to further information (e.g. a roster). You may need to use a URL shortener to limit the web address to 22 characters in order to keep your message clean and to get the most out of your character limit per message (160 standard characters per SMS)